We want you to live with your Home Touch pieces before you commit to them. If something doesn’t feel right, return it.
Thirty days to decide
You have thirty (30) days from the date of delivery to return an item for a full refund. Items must be returned in their original condition and packaging — unused, undamaged, and with any tags or protective materials intact.
For EU customers, this sits alongside the 14-day statutory right of withdrawal — whichever gives you more time applies.
How to start a return
Email info@hometouchco.com with your order number and the item(s) you’d like to return. We’ll reply within one business day with return instructions and the address to send your package to.
Return shipping is arranged at the buyer’s expense. We recommend using a tracked service, and keeping the tracking number until your refund is processed.
Refunds
Refunds are processed within 3–5 business days of us receiving your return in good condition. You’ll get an email confirmation the moment it’s issued.
Depending on your bank or payment method, funds may take an additional 5–10 business days to appear on your statement. Klarna and other buy-now-pay-later refunds follow the provider’s own timing.
Refunds are issued to the original payment method. We can’t refund to a different card or account.
What we can’t accept back
For hygiene and safety reasons, we can’t accept returns of:
• Items that have been used, washed, or damaged after delivery
• Items returned without their original packaging or in a condition that prevents resale
• Sale items marked “final sale” at checkout
• Custom or made-to-order pieces (unless faulty)
Damaged or faulty items
If an item arrives damaged, defective, or not as described, contact us within 48 hours of delivery at info@hometouchco.com. Include your order number and clear photos. We’ll arrange a replacement or full refund at no cost to you.
Exchanges
We don’t process direct exchanges. If you’d like a different piece, return the original for a refund and place a new order — this way you get the current stock and the fastest turnaround.
Questions?
Write to info@hometouchco.com — a real person will reply within one business day.